For well over a year, COVID-19 has challenged the world to adapt to new ways of working, thinking and connecting. It has driven us to push the boundaries of what can be achieved with both purpose and ingenuity. Deemed an essential service during the pandemic, Symcor has supported clients and partners by harnessing our core strengths - to enable change with agility and security, and to sustain an unwavering and uncompromising commitment to service level excellence.
As some regions gradually emerge from lockdowns and restrictions, we have also seen a rapid escalation in COVID-19 cases in countries around the world. The recent surge in these areas is a reminder that the pandemic continues to pose a serious global challenge. I am saddened to see the devastating toll COVID-19 continues to take. With the continued roll-out of vaccines, I am certain better days are on the horizon, and until then, like many Canadians, my thoughts are with the nations experiencing very difficult times.
As conditions evolve globally, we continue to carefully monitor the impact of COVID-19 and stay focused on safeguarding the well-being of our employees and steadfastly supporting your business needs.
Symcor has been nimble and decisive in executing necessary shifts and pivots to maintain the resilience of our operations. Our business continuity planning is continuously monitored and reviewed to meet clients’ changing requirements. We have comprehensive COVID-19 protocols in place that include temperature checks upon site entry, mandatory use of 3-ply single use masks, strict physical distancing, and rigorous hygiene practices.
It has been imperative for us to maintain a high level of engagement with our clients and partners throughout the pandemic. We have employed frequent and detailed updates about our business and services to provide a lens into our operations, and we hope that the ongoing communications have provided you with peace of mind.
I want to thank you for your active participation in our recent inaugural Client Pulse survey. I am very happy to report that we exceeded past client satisfaction results and received very positive feedback on the new survey format. Representatives from Symcor’s Client Success Team will share full results and outline key takeaways over the coming days with the intent of continually improving our services.
As Symcor celebrates our 25th anniversary this year, I want to take a moment to express my appreciation for your trust, support, and partnership, which has enabled us to reach this milestone. Symcor is powered by a common mission – connecting for common good. We are focused on leveraging our expertise to help clients reduce costs and complexities in order to create better outcomes for our industries, and our communities.
Please stay safe and stay well.