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About the Author

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Craig Menzies

Craig Menzies

Senior Vice President, Client Service Delivery & Operations

Craig leads the Client Services team to oversee the delivery, integration, and transformation of business services within the Symcor delivery network. He also leads a team responsible for client relations and our operational excellence initiatives. Craig joined Symcor in 2009 as Vice President of Operations for the Western Region. His 20 years of global outsourcing operations experience includes serving as Director of North America Utility BPO Operations for Accenture and, prior to that, as Director of Customer Care Operations at CustomerWorks LP. Craig obtained his Bachelor of Commerce from Ryerson University in Toronto. Based in Calgary, he spends his free time skiing in the Rockies, golfing wherever there is warm weather, and spending time with his family.