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Leadership

Our leadership team is dedicated to accelerating change and innovation for our clients, partners and communities.

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Chameli Naraine

Chameli Naraine

President and Chief Executive Officer

Chameli Naraine

Chameli Naraine

President and Chief Executive Officer

As President & CEO, Chameli is responsible for the overall strategic direction and management of Symcor’s operations. Dedicated to a leadership philosophy that delivers results through people, Chameli has fostered and built a values-based, results-oriented culture at Symcor. This approach has resulted in business solutions that create richer outcomes for clients and industry partners.
 
Chameli joined Symcor in 2008 from the U.S. and was appointed President & CEO three years later. Previously, as Senior Vice President and General Manager of Item Processing Services, Chameli was responsible for the company’s item processing strategy, operations, product management, and service delivery. She has over 25 years of global business experience in the technology, manufacturing, and financial services industries, with a proven track record for building efficient operations in an innovative manner.
 
Chameli has obtained bachelor’s degrees from both Wilfrid Laurier University and Conestoga College, in Economics and Operations and Materials Management, respectively. She is the founder of Naraine Global Fund – a philanthropic organization that funds grassroots projects in developing countries, centered on improving the health and education of women and children.
 
Craig Menzies

Craig Menzies

Senior Vice President, Client Service Delivery & Operations

Craig Menzies

Craig Menzies

Senior Vice President, Client Service Delivery & Operations

Craig leads the Client Services team to oversee the delivery, integration, and transformation of business services within the Symcor delivery network. He also leads a team responsible for client relations and our operational excellence initiatives. Craig joined Symcor in 2009 as Vice President of Operations for the Western Region. His 20 years of global outsourcing operations experience includes serving as Director of North America Utility BPO Operations for Accenture and, prior to that, as Director of Customer Care Operations at CustomerWorks LP.

 

Craig obtained his Bachelor of Commerce from Ryerson University in Toronto. Based in Calgary, he spends his free time skiing in the Rockies, golfing wherever there is warm weather, and spending time with his family.

Paul MacDonald

Paul MacDonald

Senior Vice President & Chief Information Officer

Paul MacDonald

Paul MacDonald

Senior Vice President & Chief Information Officer

Paul is responsible for developing and executing Symcor’s market-driven technology strategy and managing the technical support and core application teams. He began working with Symcor as a consultant in 2015 before being appointed to his current position in 2016. Paul has extensive experience as a business and information technology executive from his time as Senior Vice President & Chief Information Officer at Farm Credit Canada, and Vice President at Ipsos-Reid.

 

In addition to his BSc (UPEI) and MA (Queen’s University), Paul is a Certified Director with the Institute of Corporate Directors at the Rotman School of Management (U of T). In his spare time, he owns, breeds, and manages Standardbred racehorses.

Dee Dee Milner

Dee Dee Milner

Senior Vice President & Chief Human Resources Officer

Dee Dee Milner

Dee Dee Milner

Senior Vice President & Chief Human Resources Officer

Dee Dee works to develop, engage, and reward Symcor’s core strength – our employees – as well as attract talented people with unique skills to join our dynamic team. Our employees are passionate about giving back to the community, and Dee Dee works with employees and Executives to manage and grow Symcor’s Corporate Social Responsibility (CSR) program. Dee Dee joined Symcor in 2008 as Director of HR Operations (Canada), was appointed Vice President of Human Capital in 2012, and began her current role in 2013. She came to Symcor after serving at Mabe / Camco – GE Canada as Vice President of Human Resources, Plant Manager, Corporate EH&S Manager, and 6 Sigma Master Blackbelt.

 

Dee Dee has a BSc in Computer Science Statistics from the University of Southern Mississippi – Hattiesburg, Mississippi and is Human Resources & Compensation Committee Certified (HRCCC). She enjoys time with her family, photography, sewing, and working with Mission Services, Hamilton.

 

Sherrie Ross

Sherrie Ross

Senior Vice President & Chief Financial Officer

Sherrie Ross

Sherrie Ross

Senior Vice President & Chief Financial Officer

Sherrie oversees Symcor’s administrative, financial, and risk management operations in alignment with building and executing the company’s strategic vision. She entered her current role in 2016 after ten years with the company. Before joining Symcor, Sherrie brought a wealth of experience from her former posts as Senior Manager of Financial Reporting at both Royal Group Technologies and Hollinger Inc.

 

A Chartered Professional Accountant, Sherrie received her Bachelor of Arts with Honours in Economics from York University. She spends her off-hours playing baseball and softball, curling, reading, and enjoying time with her family.

Donna Kinoshita

Donna Kinoshita

Senior Vice President & Chief Strategy Officer

Donna Kinoshita

Donna Kinoshita

Senior Vice President & Chief Strategy Officer

Donna executes Symcor’s growth strategy and supports our industry partners with solutions that help them on their digital transformation journeys. After spending most of her career in the financial and technology industries, Donna joined our team in 2018. Before coming to Symcor, she held positions as Senior Vice President of both Issuing Relationship Management and Global Products & Solutions at Mastercard, and has over 15 years of Payments experience. 

 

Donna has a Bachelor of Arts from the University of Toronto and is a Certified Treasury Professional with the Association for Financial and Treasury Management Professionals. Outside the office, you can find her spending time with her family, golfing, skiing the slopes, or traveling the world.

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