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Business Continuity Management Update

COVID-19: A Message from our CEO

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Symcor March 30, 2020
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To our Valued Clients and Partners:

The safety and wellbeing of our employees, clients, and partners is of paramount importance to us at Symcor.

As COVID-19 is top of mind for all Canadians, I want to personally reach out to you, to reassure you of Symcor’s state of readiness and preparedness in responding to this public health crisis. Through past adversities including fires, floods and ice storms, Symcor has demonstrated its resiliency. Today, in these challenging times, we are just as prepared and committed to support you and your business.

Symcor has activated a robust COVID-19 Business Continuity Plan to protect our employees and to support our clients with the same trusted service and high standards you have come to expect. This plan enables the continuance and maintenance of critical functions, necessary resources, and essential workforce.

We are committed to continuing to provide the services we do today in supporting your business. This is one of our most important priorities. Whether it be statement production, lockbox payment processing or helping you prevent fraud – we are here to help.

Our measures to ensure continuity of business and service excellence include: 

 

  • Maintaining a high level of hygiene protocols at our facilities across Canada
    • Frequent cleaning of all tabletops and door handles

  • Wiping down of all surface areas with specialized cleaning products
    • Providing employees with protective wear, such as gloves, to perform tasks
    • Working with employees to determine alternative transportation options if public transportation schedules are impacted
    • Physical separation of support teams in different buildings

  • Practicing social distancing
    • Enforcing a work from home policy for our team members in Symcor offices
    • Increasing distance between employees at sites by relocating work stations
    • Reducing non-essential maintenance on all equipment and limiting visitors
    • Hosting internal and external meetings through video conferencing and teleconferencing

  • Ensuring employee preparedness to assist with alternative work packages as required

  • Communicating a consistent cadence of messages to our employees and other stakeholders, including client governance teams

Today, the world stands united in a shared battle against containing the spread of COVID-19. During these unprecedented times, we continue to be fully committed to being your trusted and reliable business partner. We appreciate your support and your business, and will continue to work together to keep our communities safe.

Chameli Naraine,
President and Chief Executive Officer of Symcor