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COR.CCX

Customer Communications & Experience

A suite of end-to-end customer communication solutions to accelerate the digital transformation journey.

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Canada’s largest customer communications manager

Clients trust us to help them build stronger relationships with their customers at scale, through our industry leading customer communication management solutions. Our reputation for excellence is built upon our ability to optimize and streamline customer communications. We create engaging interactive customer experiences that ensure efficiency and improve effectiveness.
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Digital Lending Solutions

Both the speed and accuracy of current loan approval processes can be optimized to create greater efficiency and cost savings. Find out how Symcor’s Digital Lending Solution can help accelerate your loan-processing functions.

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Improve customer experience and deliver more effective solutions

Leverage our single end-to-end, award-winning, platform to manage the entire customer communications lifecycle to provide a personalized experience to meet your client’s needs.
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Optimize productivity & reduce time to market

Quickly capture, create, and deliver omni-channel communications using our self-serve content management platform, allowing you to deliver large scale personalized messaging without the overhead cost.
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Meet security, risk, compliance and accessibility standards

We have a proven track record of delivering tailored communication solutions across a wide spectrum of verticals, all while managing large scale requirements and complex regulatory pressures. Regardless of your company size, we ensure a seamless onboarding process that accurately delivers a full suite of communication solutions based on your specific needs.
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Inbound Communication Solutions

Let Symcor help you accelerate loan-processing times and capture the right data to invoke straight-through processing.

  • Accelerate response times and increase customer satisfaction
  • Reduce error and operational costs
  • Greater oversight and control over the process
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We utilize intelligent automation to accelerate processing time, enable cost efficiencies and minimize errors.

  • Accelerate processing of incoming communication
  • Minimize errors related to manual tasks
  • Reduce processing costs
  • Deliver better customer experiences
  • Improve market competitiveness
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Centralize, standardize, and automate the handling of returned mail to maintain your customer relations.

  • Quick recovery from communication breakdowns
  • Reduced operational costs
  • Deliver time-sensitive communications at speed
  • Reduced revenue delays
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Data Extraction Service can help save time, reduce errors, collect and collate necessary information from a large number of documents or cheques.

  • Reduce manual work and processing time
  • Reduce data extraction errors
  • Equip AML platforms with quality data to aid each FI achieve compliance
  • Spare employees from having to manually collect and collate necessary information from a large number of documents or cheques
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  • Digital Lending Solutions

    Let Symcor help you accelerate loan-processing times and capture the right data to invoke straight-through processing.

    • Accelerate response times and increase customer satisfaction
    • Reduce error and operational costs
    • Greater oversight and control over the process
    Watch video
  • Digital Mailroom Solutions

    We utilize intelligent automation to accelerate processing time, enable cost efficiencies and minimize errors.

    • Accelerate processing of incoming communication
    • Minimize errors related to manual tasks
    • Reduce processing costs
    • Deliver better customer experiences
    • Improve market competitiveness
    Watch video
  • Return Mail Services

    Centralize, standardize, and automate the handling of returned mail to maintain your customer relations.

    • Quick recovery from communication breakdowns
    • Reduced operational costs
    • Deliver time-sensitive communications at speed
    • Reduced revenue delays
    Watch video
  • Data Extraction Services

    Data Extraction Service can help save time, reduce errors, collect and collate necessary information from a large number of documents or cheques.

    • Reduce manual work and processing time
    • Reduce data extraction errors
    • Equip AML platforms with quality data to aid each FI achieve compliance
    • Spare employees from having to manually collect and collate necessary information from a large number of documents or cheques
    Watch video

Outbound Communication Solutions

Ingest multiple data streams and produce normalized data to support variety of outgoing data formats

  • Capability to accept data from multiple sources and various formats
  • Reduce upstream changes to legacy data systems
  • Reuse existing legacy core system data to avoid costly upstream changes
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Create dynamic and engaging customer communications suitable for all delivery channels

  • Single platform to meet accessibility standards
  • Integrated platform enables consistent customer experience throughout digital and print channels
  • Enable non-technical users to manage their content across all channels
Request a Demo

Deliver against constantly changing content preferences with an omni-channel customer experience

  • Digital: AFP, PDF, XML, HTML, email & sms notifications

Accessibility : PDF/UA, eText, Audio

  • Print: black & white, full colour

Accessibility (large print & braille)

  • Symcor's five Canadian regional state of the art facilities allows for optimized delivery time
Request a Demo

Lower total cost of ownership through consolidation of vendor platforms for the delivery and storage of all digital content

  • Improved customer experience with enhanced platform availability: 99.999%
  • Secure, Canadian based archives for 7 years or more with configurable expiry and purge
  • National scale and robust business continuity management across multiple servers & sites
Request a Demo
  • Data Processing

    Ingest multiple data streams and produce normalized data to support variety of outgoing data formats

    • Capability to accept data from multiple sources and various formats
    • Reduce upstream changes to legacy data systems
    • Reuse existing legacy core system data to avoid costly upstream changes
    Request a Demo
  • Composition & Content Management

    Create dynamic and engaging customer communications suitable for all delivery channels

    • Single platform to meet accessibility standards
    • Integrated platform enables consistent customer experience throughout digital and print channels
    • Enable non-technical users to manage their content across all channels
    Request a Demo
  • Delivery Channels

    Deliver against constantly changing content preferences with an omni-channel customer experience

    • Digital: AFP, PDF, XML, HTML, email & sms notifications

    Accessibility : PDF/UA, eText, Audio

    • Print: black & white, full colour

    Accessibility (large print & braille)

    • Symcor's five Canadian regional state of the art facilities allows for optimized delivery time
    Request a Demo
  • Digital Storage & Presentment

    Lower total cost of ownership through consolidation of vendor platforms for the delivery and storage of all digital content

    • Improved customer experience with enhanced platform availability: 99.999%
    • Secure, Canadian based archives for 7 years or more with configurable expiry and purge
    • National scale and robust business continuity management across multiple servers & sites
    Request a Demo

We have been transforming industries for 20 + years

  • 400 million +
    electronic documents loaded annually
  • 550 million
    pieces of mail delivered annually
  • 40%
    of communications printed in Canada
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"The dialogue between our organization and Symcor had been very open and transparent. They know our business and provide their expertise in a timely and targeted manner."

One of Canada’s leading financial institutions