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Customer Communications Solutions

A suite of end-to-end customer communication solutions to accelerate the digital transformation journey.

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Canada’s largest customer communications manager

Clients trust us to help them build stronger relationships with their customers at scale, through our industry leading customer communication management solutions. Our reputation for excellence is built upon our ability to optimize and streamline customer communications. We create engaging interactive customer experiences that ensure efficiency and improve effectiveness.

Improve customer experience and deliver more effective solutions

Leverage our single end-to-end, award-winning, platform to manage the entire customer communications lifecycle to provide a personalized experience to meet your client’s needs.
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Optimize productivity & reduce time to market

Quickly capture, create, and deliver omni-channel communications using our self-serve content management platform, allowing you to deliver large scale personalized messaging without the overhead cost.
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Meet security, risk, compliance and accessibility standards

We have a proven track record of delivering tailored communication solutions across a wide spectrum of verticals, all while managing large scale requirements and complex regulatory pressures. Regardless of your company size, we ensure a seamless onboarding process that accurately delivers a full suite of communication solutions based on your specific needs.
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Inbound Communication Solutions

Leverage automated technologies and one-touch processes for all of your document management needs

  • Transaction and batch-based capture solutions
  • Automatically classify documents while eliminating the use of barcodes with smart capture
  • Increased convenience for your company and customers with mobile capture solutions
  • Omni-channel capture through email, fax, web and mobile
Request a Demo

Machine learning and document training capabilities allows our platform to become smarter as it reads more documents

  • Smart data extraction allows for touchless processing of documents
  • Automated decision making process flags items that don’t meet your business rules
  • Optimize operational efficiencies while reaping significant cost savings
Request a Demo

We are the only service provider in Canada offering same-day reissuance of Return Mail and Contact Centre Services

  • Address correction services work in collaboration with Canada Post’s National Change of Address (NCOA) database
  • Address discrepancies are identified through an address update report in order to update your core platforms
Request a Demo

Provide an exceptional customer experience and acquire new customers faster

  • Collaborate with customers where they are, on their schedule
  • Reduce customer interaction time from minutes to seconds with forms that auto-populate
  • Enroll new customers, deposit a check, pay a bill, or transfer funds through mobile capture
Request a Demo

View customized dashboards in real time, on demand

  • Access consistent, accurate data and metrics to gain insights into your business processes
  • Drive operational excellence and reduce risks by combining business process insights with analytics to ensure compliance
  • Largest digital archive in Canada servicing the financial sector
Request a Demo
  • Document Capture

    Leverage automated technologies and one-touch processes for all of your document management needs

    • Transaction and batch-based capture solutions
    • Automatically classify documents while eliminating the use of barcodes with smart capture
    • Increased convenience for your company and customers with mobile capture solutions
    • Omni-channel capture through email, fax, web and mobile
    Request a Demo
  • Automated classification and data extraction

    Machine learning and document training capabilities allows our platform to become smarter as it reads more documents

    • Smart data extraction allows for touchless processing of documents
    • Automated decision making process flags items that don’t meet your business rules
    • Optimize operational efficiencies while reaping significant cost savings
    Request a Demo
  • Return mail handling

    We are the only service provider in Canada offering same-day reissuance of Return Mail and Contact Centre Services

    • Address correction services work in collaboration with Canada Post’s National Change of Address (NCOA) database
    • Address discrepancies are identified through an address update report in order to update your core platforms
    Request a Demo
  • Mobile capture and onboarding

    Provide an exceptional customer experience and acquire new customers faster

    • Collaborate with customers where they are, on their schedule
    • Reduce customer interaction time from minutes to seconds with forms that auto-populate
    • Enroll new customers, deposit a check, pay a bill, or transfer funds through mobile capture
    Request a Demo
  • Archiving and Advanced analytics

    View customized dashboards in real time, on demand

    • Access consistent, accurate data and metrics to gain insights into your business processes
    • Drive operational excellence and reduce risks by combining business process insights with analytics to ensure compliance
    • Largest digital archive in Canada servicing the financial sector
    Request a Demo

Outbound Communication Solutions

Ingest multiple data streams and produce normalized data to support variety of outgoing data formats

  • Capability to accept data from multiple sources and various formats
  • Reduce upstream changes to legacy data systems
  • Reuse existing legacy core system data to avoid costly upstream changes
Request a Demo

Create dynamic and engaging customer communications suitable for all delivery channels

  • Single platform to meet accessibility standards
  • Integrated platform enables consistent customer experience throughout digital and print channels
  • Enable non-technical users to manage their content across all channels
Request a Demo

Deliver against constantly changing content preferences with an omni-channel customer experience

  • Digital: AFP, PDF, XML, HTML, email & sms notifications

Accessibility : PDF/UA, eText, Audio

  • Print: black & white, full colour

Accessibility (large print & braille)

  • Symcor's five Canadian regional state of the art facilities allows for optimized delivery time
Request a Demo

Lower total cost of ownership through consolidation of vendor platforms for the delivery and storage of all digital content

  • Improved customer experience with enhanced platform availability: 99.999%
  • Secure, Canadian based archives for 7 years or more with configurable expiry and purge
  • National scale and robust business continuity management across multiple servers & sites
Request a Demo
  • Data Processing

    Ingest multiple data streams and produce normalized data to support variety of outgoing data formats

    • Capability to accept data from multiple sources and various formats
    • Reduce upstream changes to legacy data systems
    • Reuse existing legacy core system data to avoid costly upstream changes
    Request a Demo
  • Composition & Content Management

    Create dynamic and engaging customer communications suitable for all delivery channels

    • Single platform to meet accessibility standards
    • Integrated platform enables consistent customer experience throughout digital and print channels
    • Enable non-technical users to manage their content across all channels
    Request a Demo
  • Delivery Channels

    Deliver against constantly changing content preferences with an omni-channel customer experience

    • Digital: AFP, PDF, XML, HTML, email & sms notifications

    Accessibility : PDF/UA, eText, Audio

    • Print: black & white, full colour

    Accessibility (large print & braille)

    • Symcor's five Canadian regional state of the art facilities allows for optimized delivery time
    Request a Demo
  • Digital Storage & Presentment

    Lower total cost of ownership through consolidation of vendor platforms for the delivery and storage of all digital content

    • Improved customer experience with enhanced platform availability: 99.999%
    • Secure, Canadian based archives for 7 years or more with configurable expiry and purge
    • National scale and robust business continuity management across multiple servers & sites
    Request a Demo

We have been transforming industries for 20 years +

  • 400 million +
    electronic documents loaded annually
  • 550 million
    pieces of mail delivered annually
  • 40%
    of communications printed in Canada
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"The dialogue between our organization and Symcor had been very open and transparent. They know our business and provide their expertise in a timely and targeted manner."

One of Canada’s leading financial institutions