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Insights Leadership

Emerging Stronger Towards a More Promising Future

Symcor December 01, 2020
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To our valued clients and partners:

2020 has been a year of accelerated change and new opportunities to work closer than ever with our clients and partners. During these globally challenging times, Symcor has consistently delivered client services with no material impacts or interruptions. We have stayed true to our key priorities of safeguarding our employees and maintaining service level excellence for our clients.

I am proud to look back at our accomplishments of the past year, supporting critical work that helped clients rapidly adjust to new demands and customer requirements. Our foundational pillars of Trust and Excellence have been pivotal in helping us accelerate change to support our clients’ digital transformations.

Earlier this year, teams within Symcor were able to roll out a fraud detection solution within a few short weeks, helping financial institutions expedite customer access to government relief payments. This is one example of many solutions that Symcor operationalized to help clients manage their businesses amidst many pivots and changes.

Looking ahead to 2021, we are well-positioned to continue supporting our clients’ digital transformation initiatives. Our ongoing investments in advanced automation technologies and machine learning are geared towards optimizing and simplifying customer interactions. As new opportunities continue to emerge, we remain in lockstep with you, focused on delivering value through our industry-wide efficiencies and scale, and our safe and secure solutions.

I want to sincerely thank our clients, vendors and partners for your continued confidence and support of our solutions. Now and beyond this pandemic, we remain your trusted ally in maintaining business continuity and supporting new areas of need created by an evolving landscape.

With wishes for a happy and safe holiday season,

Chameli Naraine

President and Chief Executive Officer of Symcor

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